Managed IT Support & Services

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Groundwire Cloud Support & Solutions

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Ground Wire Computers (GWC) is a specialised IT managed services provider. We service the needs of a broad spectrum of tourism related customers in Western Fiji including inbound tour operators, hotels and resorts, regional domestic airlines, marinas, cruise ships and super yachts.

Our core services include:

  • Managed Help Desk
  • Systems Monitoring
  • Systems Management
  • 
Systems Security
  • Business Continuity and Disaster Recovery
  • Managed Backup
  • Hardware and Software Procurement
  • Project Management
  • Systems Audit, Risk Assessment and Remediation

Additionally, we provide Fiji tourism industry targeted services including:

  • CCTV and IPTV installation, monitoring and management
  • High performance guest billable wireless networks
  • High scaleable Access controls for guest and employees
  • IP telephony and virtual PABX
  • Emergency data recovery services

To deliver these services, we partner with numerous vendors including 3CX, Adobe, Digium, ESET, Fortinet, Genie9, GFI, Google, Intel, Microsoft, Palo Alto, Symantec and VMware.

With Ground Wire Computer IT as your outsourced IT partner, you will experience:

  • Less Downtime – Faster resolution leads to more productivity
  • Fewer Day-to-day Issues – Proactive maintenance prevents issues in general
  • More Opportunities – And more time in the day to take advantage of them
  • Flat-Rate IT Budget – Know your IT expenses ahead of time, your accounting department will thank you!
  • Infrastructure Protection – Keep your network and devices safe and secure
  • Business Continuity – Through backup and disaster recovery methods and best practices
  • A Good Night’s Sleep – Knowing your business is in good hands 24×7

Groundwire IT support services have been specifically designed for a businesses and deliver a high-quality and cost-effective solution that can meet all your support needs. 

Most IT Services provided by us are by on enterprise Level Support . We have developed a comprehensive portfolio of support services that is flexible enough to meet any requirement.

Not sure where to begin, or even if Groundwire Computers is a good fit for your business?  Contact us to learn more about how we can help move your business forward.

OUR IT SUPPORT PLAN

BREAK / FIX
IT support 9 AM to 4 PM
Incident Based
Urgent Call Fee
3 to 4 Hours Response
MANAGED SERVICES
IT Support for every user, 24/7
A Fixed Monthly fee
No Urgent Call out fee
2 Hours Guaranteed response times
REMOTE SUPPORT
IT Support for every user, 24/7
Incident based / Managed Service
No Urgent Call out fee
2 to 3 Hours response times

IT CONSULTING

Our team members are skilled in being able to reduce implementation time of projects, lower the total cost of implementing great technology to solve real problems, and, most importantly, keep our customers’ goals and objectives top of mind. That’s why, as a client, you will have the same engineers serve you every time because they are familiar with your business, your objectives and your environment.

The enterprise team is comprised of architects, engineers and project managers certified in a wide array of technologies, including: Microsoft, VMware, Citrix, Veeam, X-IO and DataCore storage, Cisco, Ruckus Wireless, Dell servers and networking, Fortinet firewalls, and many other solutions.

Not only are we certified in these technologies, we are well acquainted — all the technologies we prescribe to our clients we use in house to run our business.

Our team of experts can become your outsourced IT department; responding to issues quickly, often before you even know about them. Covering everything from your servers and network infrastructure, to your computers, workstations and mobile devices, we provide end-to-end solutions for all of your technology needs.

Virtualization

We can handle VMware, Citrix or Hyper-V environments and offer a variety of excellent virtual backup solutions.

Storage

Storage solutions should do three things very well: store data, protect data, move data.

Security

Our experienced engineers have the right solutions to keep your network protected from today’s ever-growing list of cyber security threats.

Unified Communications

Enhance collaboration and communication from anywhere with our robust, enterprise-ready unified communications solutions.

Networking & Wi-Fi

Designing an optimal network architecture involves more than simply purchasing the hardware and installing drivers

Backup & DR

We provide maximum uptime with unobtrusive and seamless backup and disaster recovery solutions.

MANAGED SERVICES IT SOLUTIONS

Does your network constantly crash, hang up, run slow and prevent you from getting work done? Are you tired of dumping money into your network only to have more problems and more expenses? Do you need to make sure your staff is focused on completing client projects rather than trying to fix computer problems? Do you have an IT repair guy who is unresponsive or ineffective? Are you facing lots of unanticipated expenses to address your ongoing network malfunctions?

That’s why we offer Managed Services. We take your technology needs – your constant, break-fix expenses and your disaster recovery dreams – and convert them into achievable goals and manageable expenses. Say goodbye to sticker shock; you get one, flat monthly bill for all your IT solutions.

With Groundwire’s Managed Services, we manage your:

  • Network monitoring and maintenance
  • Cybersecurity
  • Software inventory and management
  • Backup and disaster recovery and business continuity
  • Mobile device management
  • Vendor management
  • IT strategy and direction

Hardware

Is your computer slowing down your most productive employee? We can tell you!

Software

Do you know what software is installed on your computers? Do you know what you need?

Security

Our experienced engineers know just the right solutions to keep you protected.

Mobile Devices

We can ensure your employees’ mobile devices are aligned seamlessly with the rest of your network.

Vendor Management

Be free to focus on your job while we communicate with your vendors for you.

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