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Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. These terms (the "Terms") govern your use of the Web site at www.groundwirecomputers.com computers.com ("Site") and any technology support services provided either by telephone or computer or On site (the Site and the IT support services are collectively referred to as the "Services") provided by Ground Wire Computers., its subsidiaries, affiliates and contractors ("groundwirecomputers", "We", "Our", or "Us"). By accessing, ordering or using the Services via telephone or online via the Site, you ("You" or "Your" means you or, for services designed for businesses, the legal entity that you are authorized to represent and on whose behalf the Services are purchased) and other users of the Services (collectively, "Users") agree to these Terms and Our Privacy Policy available at www. groundwirecomputers.com/privacypolicy. If, at Your request, We agree to send Our employees or representatives to Your residence, place of business, or other location designated by You and agreed to by Us in order to provide You with technology support services, then these Terms shall govern such provision of services as well. If You do not agree to these Terms, You may not access or use the Services or permit others to do so on Your behalf.

NOTE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND TIME LIMIT ON SUBMITTING CLAIMS THAT AFFECT YOUR RIGHTS. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.

Scope of Services

You may initiate the Services via telephone, via the Site, or other means made available by Ground Wire Computers . Ground Wire Computer will use commercially reasonable efforts to answer Your technology question and resolve Your technology problem for a fee as set forth in the Site or as quoted on the telephone, as applicable. Ground Wire Computers may provide certain portions of the Services via remote control session, online chat or e-mail. We may set forth limits to the technology We support. Certain Services may have minimum system requirements.
Ground Wire Computers. may include Services that are available on a one-time basis, for a fee (" Break / FIX"); as well as Managed Services, which are an entitlement to more than one Service over a period of time, for a recurring fee ("Managed Services")

Terms of Use

We provide You with access to and use of the Services subject to Your compliance with the Terms. Ground Wire Computers reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to Us that (a) You are at least 18 years old; (b) You have the right, capacity and authorization necessary to legally bind Yourself to the Terms; (c) You have read and agree to the terms of the Privacy Policy on the Site, (d) You will comply with all treaties, laws, rules and regulations applicable to Your use of the Services, (e) any information You submit to Ground Wire Computers is correct and complete, and (f) any payment or credit card information You supply is correct. .

Authorization

You acknowledge that by Your use of the Services You are authorizing Ground Wire Computers to access and control Your computer or device (collectively "Device") for the purposes of diagnosis, service and repair.

In connection with delivering the Services, Ground Wire Computers may download and use software, gather system data, take remote control of Your Device and access or modify Your Device settings. By accepting these Terms, You hereby grant Ground Wire Computers the right to connect to Your Device, download and use software on Your Device to gather system data, repair Your Device, take remote control of Your Device and change the settings on Your Device while performing the Services. Other than as set forth in the warranty section below, You agree that Ground Wire Computers has no responsibility or liability under any circumstance at any time for any loss or harm that may arise from or may be related to the Services.

We may, but have no obligation to, monitor and record the Services, including telephone calls and online sessions for purposes of improving customer service, internal training and internal market research. You hereby grant permission to Ground Wire Computers to monitor and record the Services including phone calls and to use or disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request; to provide the Services to You and Our Users; to protect ourselves and/or Our Users; and to enhance the types of Services We may provide to You in the future. You also grant Ground Wire Computers permission to combine Your information with that of others in a way that does not identify You or any individual personally to improve the Services, for training, for marketing and promotional purposes, and for other business purposes. Please see Our Privacy Policy for further details.

We may, but have no obligation to, monitor and/or to review all materials posted to the Site or through the Site's services or features by third parties, and We are not responsible for any such materials posted by third parties. We are not responsible for any failure to monitor, review and/or delete any materials posted to the Site or through the Site's services or features by third parties. However, We reserve the right at all times to disclose any information as necessary or advisable to satisfy any law, regulation or government request; and to edit, to refuse to post or to remove any information or materials, in whole or in part, that, in Our sole discretion, are in violation of these Terms or applicable law. We may also impose limits on certain features of the Site or restrict Your access to part or all of the Site without notice or penalty if We believe You are in breach of the guidelines set forth in Our Terms or in violation of applicable law without notice or liability.

Data Backup

YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING AND BACKING UP ALL INFORMATION, DATA, TEXT OR OTHER MATERIALS (COLLECTIVELY "CUSTOMER DATA") AND SOFTWARE STORED ON YOUR DEVICE AND STORAGE MEDIA BEFORE ORDERING THE SERVICES. YOU ACKNOWLEDGE AND AGREE THAT GROUND WIRE COMPUTERS OR ITS REFERRAL PARTNERS HAVE NO RESPONSIBILITY OR LIABILITY UNDER ANY CIRCUMSTANCE AT ANY TIME FOR ANY LOSS OR CORRUPTION OF CUSTOMER DATA, SOFTWARE OR HARDWARE THAT MAY ARISE OUT OF THE SERVICES. IF YOU WISH TO ORDER DATA BACKUP SERVICES WHICH ARE SOLD SEPARATELY AND SUBJECT TO TERMS OF SERVICE AND PRIVACY POLICY, PLEASE VISIT www. groundwirecomputers.com/Diaster Recovery Backup Solutions . GROUND WIRE COMPUTERS DOES NOT PROVIDE SEPARATE BACKUP COPIES OR SUPPORT INSTALLATION OF UNLICENSED SOFTWARE TO CUSTOMERS. PLEASE ENSURE THAT YOU HAVE A LICENSED COPY OF ALL NECESSARY SOFTWARE. NOR GROUND WIRE COMPUTER DOES NOT STORED YOUR DATA ON OUR STORAGE DRIVES WITHOUT YOU PERMISSION. ANY DATA STORED WHILE DOING THE SERVICES ARE BEING DELETED OR FORMATED UNPON VISITING THE OTHER CUSTOMERS.

Limited Warranty

The Services may not be successful because the problem may be beyond Our ability to resolve remotely. If You have purchased an Individual Service from Ground Wire Computers , then the following warranty applies: if We are not able to answer Your question or resolve Your technology problem and You have complied with all of Your obligations in these Terms, We will not charge You a fee for the Individual Service. If You experience a problem with the resolution We provided and You call Us within three (3) days from the day You originally received the Individual Service, We will use commercially reasonable efforts to try to resolve Your problem at no additional charge NO FIX NO FEE If those efforts are unsuccessful, We will refund the fees that You paid for the Individual Service. Or we do not charge for No FIX NO FEE Policy .
As set forth below, there are no other warranties for the Services.
Ground Wire Computers makes no warranties or representations with respect to advice, guidance, information or other content posted to the Community portion of the Site or otherwise supplied to the Site by any third party, and expressly disclaims all warranties, express or implied, with respect to Community content and other third party content available on the Site.

Exclusions

Ground Wire Computers does not guarantee that the operation of this product will be uninterrupted or error-free. Ground Wire Computers is not responsible for damage that occurs as a result of your failure to follow the instructions intended for the Ground Wire Computers hardware product and Service.
This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from which:

The serial number has been removed, damaged or rendered defective;
(a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other external causes;
(b) by operation outside the usage parameters stated in the user documentation that shipped with the product(including burned monitor screens and incorrect input voltage);
(c) by software, interfacing, parts or supplies not supplied by Ground Wire Computers
(d) improper site preparation or maintenance
(e) virus infection
(f) loss or damage in transit
(g) by modification or service by anyone other than
(i) Ground Wire Computers
(ii) an Ground Wire Computers authorized service provider or Partner, Technician
(iii) your own installation of end-user replaceable Ground Wire Computers or Ground Wire Computers approved parts if
available for your product in the servicing country or region.

Ground Wire Computers IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. Ground Wire Computers IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY Ground Wire Computer WHEN THE PRODUCT IS MANUFACTURED, or FOR END SALE .

Before returning any unit for service, be sure to back up data and remove any confidential, proprietary, or personal information..

Ground Wire Computers is not responsible for any interoperability or compatibility issues that may arise when (1) products, software, or options not supported by Ground Wire Computers are used; (2) configurations not supported by Ground Wire Computers are used; (3) parts intended for one system are installed in another system of different make or model


Customer Responsibilities

You must cooperate with Ground Wire Computers and promptly respond to Our requests for information and comply with Our requests to take actions to resolve Your technology problem. In order to help resolve Your technology issue, You may be required to consent to the downloading and use of Software on Your Device and accept all applicable license agreements for the Software and terms of trade agreement.

To enable Ground Wire Computers to provide the best possible support and service during the Limited Warranty, and IT support Period, you will be required to:

Maintain a proper and adequate environment, and use the Ground Wire Computers Hardware Product in accordance with the instructions furnished.
Verify configurations, load most recent firmware, install software patches, and implement temporary procedures or workaround provided by Ground Wire Computers while Ground Wire Computers works on permanent solutions.

Allow Ground Wire Computers to keep resident on your systems or sites certain system and network diagnosis and maintenance tools to facilitate the performance of warranty support (collectively referred to as â€proprietary Service Tools€); Proprietary Service Tools are and remain the sole and exclusive property of Ground Wire Computers. Additionally, you will:

• Use the Proprietary Service Tools only during the applicable warranty period and only as allowed by Ground Wire Computers
• Install, maintain, and support Proprietary Service Tools, including any required updates and patches
• Provide remote connectivity through an Ground Wire Computers IT Support , if required
• Assist Ground Wire Computers in running the Proprietary Service Tools
• Use the electronic data transfer capability to inform Ground Wire Computers of events identified by the software
• Purchase Ground Wire Computers-specified remote connection hardware for systems with remote diagnosis service, if required
• Return the Proprietary Service Tools or allow Ground Wire Computers to remove these Proprietary Service Tools upon termination of warranty support
• Not sell, transfer, assign, pledge, or in any way encumber or convey the Proprietary Service Tools

In some cases, Ground Wire Computers may require additional software such as drivers and agents to be loaded on your system in order to take advantage of these support solutions and capabilities.

• Use Ground Wire Computers remote support solutions where applicable.
• Ground Wire Computers strongly encourages you to use available support technologies provided by Ground Wire Computers.
• If you choose not to deploy available remote support capabilities, you may incur additional costs due to increased IT support resource requirements.

Cooperate with Ground Wire Computers in attempting to resolve the problem over the telephone, Chat Session and e-mail . This may involve performing routine diagnostic procedures, installing additional software updates or patches, removing third-party options, and/or substituting options.
Make periodic backup copies of your files, data, or programs stored on your hard drive or other storage devices as a precaution against possible failures, alteration, or loss. Before returning any Ground Wire Computers Hardware Product for warranty support, back up your files, data, and programs, and remove any confidential, proprietary, or personal information.

Maintain a procedure to reconstruct your lost or altered files, data, or programs that is not dependent on the Ground Wire Computers Hardware Product under warranty support.

Notify Ground Wire Computers if you use Ground Wire Computers Hardware Products in an environment that poses a potential health or safety hazard to Ground Wire Computers employees or subcontractors. Ground Wire Computers may require you to maintain such products under Ground Wire Computers supervision and may postpone warranty service until you remedy such hazards.

Perform additional tasks as defined within each type of warranty service listed below and any other actions that Ground Wire Computers may reasonably request in order to best perform the warranty support.

Pick up and return, warranty and service

Your Ground Wire Computers Limited Warranty may include a pick up and return warranty service. Under the terms of pick up and return service, Ground Wire Computers will pick up the defective unit from your location, repair it, and return it to your location. Ground Wire Computers will incur all repair, logistics, and insurance costs for this type of service. This service also applies to your IT support Service if you are with Ground Wire Computers Managed Support service .

Mail-in warranty service

Your Ground Wire Computers Limited Warranty may include a mail-in warranty service. Under the terms of mail-in service, you will be required to ship your Ground Wire Computers Hardware Product to an authorized service location for warranty repair. You must prepay any shipping charges, taxes, or duties associated with transportation of the product to the repair location. In addition, you are responsible for insuring any product you ship, and you assume risk of loss during shipping. Ground Wire Computers will return the repaired product to you and incur all logistics and insurance costs to return the product to you.

Carry-in warranty service

Your Ground Wire Computers Limited Warranty may include a carry-in warranty service. Under the terms of carry-in service, you will be required to deliver your Ground Wire Computers Hardware Product to an authorized service location for warranty repair. You must prepay any shipping charges, taxes, or duties associated with transportation of the product to and from the service location. In addition, you are responsible for insuring any product shipped or returned to an authorized service location, and you assume risk of loss during shipping. Also if you are on Ground Wire Computers Route of service delivery we will drop your hardware to you and do a site installation of machine.

On-site, warranty , service

Your Ground Wire Computers Limited Warranty may include an on-site warranty service. Under the terms of on-site service, Ground Wire Computers may, at its sole discretion, determine if a defect can be repaired:

• Remotely
• By the use of a Customer replacement Parts
• By a service call at the location of the defective unit

If Ground Wire Computers ultimately determines that an on-site service call is required to repair a defect Or support Service , the call will be scheduled during standard office hours unless otherwise stated for the Ground Wire Computers Hardware Product or IT support you purchased. Standard office hours are typically 08:00 to 17:00, Monday through Friday, but may vary with local business practices. If the location of the defective unit is outside the customary service zone (typically 50km), response times may be longer or there may be additional charges. A next Business Day Service will be authorized by us for On site work.

Initial Setup

Ground Wire computers ,also support the installation and setup of the hardware purchased from us . Software installation will be done , it excludes advance software configuration. Your Must Purchase Ground Wire Computers IT support Service.

Mission Critical IT Support ( Emergency , Urgent )

Ground Wire aims to ensure that a customer problem will be responded to within 2- 3 hours, following the end users first notification of equipment failure. Unless otherwise stated, all responses are measured from the time the customer calls, or a mutually acceptable time for support to be performed has been established, or Ground Wire has begun to provide support or remote diagnostics or On site . This is available on a 24 hour x 7 day basis with a work through until resolution of the problem. Applies to Break Fix Customer with Additional Call out this Service , and Managed Services Customers has a the option to select or included in the IT support Plan.

On site Same Business, IT Support, Hardware , Day:

Ground Wire aims to ensure that a customer problem will be responded to within 4 hours, following the end users first notification of equipment failure. Unless otherwise stated, all responses are measured from the time the customer calls, or a mutually acceptable time for support to be performed has been established, or Ground Wire has begun to provide support or remote diagnostics. This is available on a 24 hour x 7 day basis with a work through until resolution of the problem.


On site Next Business, IT Support, Hardware , One Day:

Ground Wire aims to ensure that the product will be operational by the end of the next business day following the end users first notification of equipment failure. Unless otherwise stated, all responses are measured from the time the customer calls, or a mutually acceptable time for support to be performed has been established, or Ground Wire has begun to provide support or remote diagnostics.
For example: Customer reports the failure of a Systems product at any time during business hours on Monday, the product will be fixed by the end of business day on Tuesday.

On site Two Business, IT Support, Hardware , Day:

Ground Wire aims to ensure that the product will be operational by the end of the second business day following the end users first notification of equipment failure. Unless otherwise stated, all responses are measured from the time the customer calls, or a mutually acceptable time for support to be performed has been established, or HP has begun to provide support or remote diagnostics.
For example: Customer reports the failure of a Business Desktop product at any time during business hours on Monday, the product will be fixed by the end of business day on Wednesday.

Carry-in Two, IT Support, Hardware , Business Day:

Ground Wire aims to ensure that the product will be operational and available to the end user within two business days following arrival of the faulty equipment at the service providers workshop location.
For example: Customer delivers a faulty product to a carry-in repair centre at any time during business hours on Monday, the product will be available for collection by the end of business day on Wednesday.

Carry-in Five, IT Support, Hardware , Business Day:

Ground Wire aims to ensure that the product will be operational and available to the end user within five business days following arrival of the faulty equipment at the service providers workshop location.
For example: Customer delivers a faulty product to a carry-in repair centre at any time during business hours on Monday, the product will be available for collection by the end of business day on the following Monday.

Mail-in Five, IT Support, Hardware , Business Day:

Ground Wire aims to ensure that the product will be operational and returned to the end user within five business days following arrival of the faulty equipment at a Ground Wire Service Centre for repair.
For example: Customer delivers a faulty product to a Mail-in centre at any time during business hours on Monday, the product will be returned to the customer by the end of business day on Tuesday of the following week.

Pick Up & Return, IT Support, Hardware , Two Business Day:

Ground Wire aims to ensure that the product will be operational and returned to the end user within two business days following the pick up of the faulty equipment from the customer.
For example: Ground Wire or an Ground Wire Service Provider pick up the defective unit from the customer any time during business hours on Monday, the product will be delivered back to the customer by the end of business day on Wednesday.

Pick Up & Return, IT Support, Hardware , Five Business Day:

Ground Wire aims to ensure that the product will be operational and returned to the end user within five business days following the pick up of the faulty equipment from the customer..
For example: Ground Wire or an Ground Wire Service Provider pick up the defective unit from the customer any time during business hours on Monday, the product will be delivered back to the customer by the end of business day on Friday.

Managed Services

Ground Wire computers also offers extended/upgraded services under the name of Managed Services . A wide range of Managed services is available to cover most current Managed Service and products. It is the customer€™s responsibility to register each Manage Service, Ground Wire computers so that the related hardware is automatically allocated the correct extended/upgraded service by our management system.

All service and Warranty Will be assigned on the Invoices and your Support Plan purchased from us , Our system will alert you 90 Day prior to the expiration of the managed Service Plans and IT Support assigned to you business .

Domain Name Registration

As consideration for the services you have selected, you agree to pay us the applicable service(s) fees. All fees payable hereunder are non-refundable unless we provide otherwise. As further consideration for the Services, you agree to: (1) provide certain current, complete and accurate information about you as required by the registration process and (2) maintain and update this information as needed to keep it current, complete and accurate. All such information shall be referred to as account information (account Information).

The fee for all domain registrations we offer is variable and dependent on the TLD chosen. The price for domain registration and renewals is displayed during the registration and renewal process. One .com, .net, .org, or .info domain registration is included free with every hosting plan. Should this price ever increase, you will be notified at least 30 days prior via the e-mailed Ground Wire Computers t Monthly Newsletter.

You hereby grant us the right to disclose to third parties such Account Information. The Registrant, by completing and submitting the Domain Name Registration Agreement (registration Agreementť), represents that the statements in its application are true and that the registration of the selected Domain Name, so far as the Registrant is aware, does not interfere with or infringe upon the rights of any third party. The Registrant also represents that the Domain Name is not being registered for any unlawful purpose. Willful provision of inaccurate or unreliable Account Information, willful failure to promptly update Account Information provided to Ground Wire Computers upon its change, or failure to respond for over fifteen (15) calendar days to inquiries by Ground Wire Computers concerning the accuracy of Account Information is a basis for cancellation of the registration.

FREE Domain NAME

Free Domain name comes with the terms to complete the required period of 3 years to sustain the Hosting Plan, early termination, Ground Wire computers Reserves the right to Hold your domain until payment is its cleared . Early termination fee applies for hosting and early termination. Domain Becomes a property of Ground wire computers and goes to escrow service for resale on the domain name market.

Hosting

Ground Wire Computers Hosting Terms are from , 12 , 24 , 36 Months Plans , Ground Wire computers may cancel your hosting plan for any reason. Ground Wire computers does not disable your websites or e-mails on a none paid hosting accounts , unless and until the domain name as been expired and has not been registered. upon 3 notices of none payment Ground wire computer will disable all the services associated with your hosting or domain name management, we reserve the right to place a non payment banner or we will not place them if a payment or account dispute has been filed with us .

SPAM

You agree Ground Wire Computers may immediately terminate any Account which it believes, in its sole and absolute discretion, is transmitting or is otherwise connected with any spam or other unsolicited bulk e-mail. In addition, if actual damages cannot be reasonably calculated then you agree to pay Ground Wire Computer liquidated damages in the amount of $1.00 for each piece of spam or unsolicited bulk e-mail transmitted from or otherwise connected with your Account.


DISCLAIMER OF OTHER WARRANTIES

YOU UNDERSTAND AND AGREE THAT EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICES (INCLUDING, WITHOUT LIMITATION, ALL ADVICE, CONTENT, AND SOFTWARE) ARE PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, COMPLETENESS, USEFULNESS OF THE SERVICES, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. GROUND WIRE COMPUTERS DOES NOT WARRANT THAT THE SERVICES WILL BE TIMELY, SECURE, UNINTERRUPTED, ERROR FREE, OR SUCCESSFUL IN RESOLVING YOUR QUESTION OR TECHNOLOGY PROBLEM. GROUND WIRE COMPUTERS MAKES NO WARRANTY THAT THE SERVICES WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS. NO ADVICE, RESULTS, CONTENT OR MATERIALS WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICES SHALL CREATE ANY WARRANTY. ANY CONTENT OR SOFTWARE THAT YOU ACCESS, DOWNLOAD OR USE WITH THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU AGREE THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM SUCH ACTIVITIES.
SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY

IN NO EVENT SHALL GROUND WIRE COMPUTERS, ITS SUPPLIERS, AND REFERRAL PARTNERS OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR CONTENT OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND OR NATURE, WHETHER FROM CONTRAC OR TORT (INCLUDING NEGLIGENCE), MISPRESENTATION, STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY, ARISING FROM DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY TO USE, THE SERVICES, SOFTWARE, CONTENT OR YOUR DEVICE AND OTHER TECHNOLOGY INCLUDING, WITHOUT LIMITATION, LOST SALES, LOST REVENUE, LOST PROFITS OR OTHER LOSS OF BUSINESS, LOSS OF OR DAMAGE TO DATA, OR COST OF SUBSTITUTE SERVICES EVEN IF GROUND WIRE COMPUTERS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
IN NO EVENT SHALL THE TOTAL LIABILITY OF GROUND WIRE COMPUTERS, ITS SUPPLIERS, AND REFERRAL PARTNERS TO YOU IN THE AGGREGATE FOR ANY AND ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) ARISING FROM THE TERMS OR YOUR USE OF THE SERVICES, SOFTWARE OR CONTENT EXCEED THE GREATER OF THE AMOUNT PAID FOR THE SERVICES AT ISSUE OR $100.00 FJD.

DISPUTE RESOLUTION AND ARBITRATION ACT

Definitions. As used in this Arbitration Act, "Claims" means all claims, disputes, or controversies between You and Us of any nature or kind, whether pre-existing, present, or future, that arise from or relate to the Services. This includes but is not limited to disagreements about the validity, enforceability, or scope of this Arbitration ACT (CAP.38).

Informal Efforts to Resolve Dispute. If a dispute arises between You and Ground Wire computers , You should first attempt to resolve it by contacting Our Director at +679 775 5911 or by sending the details of Your complaint, including Your contact information for a response, to the address or fax number listed below. Or on +679 6725911 or E-mail : imtiaz@groundwirecomputers.com directly. We will attempt in good faith to resolve all Claims submitted this way within thirty (30) days of receipt and IT support service .

We also participate in informal dispute resolution services offered by the Consumer Council Of Fiji . We have made a commitment to follow the Commerce Commission Fiji and Consumers Council Fiji's , Code of Business Practices.

Agreement to Arbitrate; Right to Opt Out. If informal efforts to resolve Claims fail or are not used, You agree that any and all Claims will be resolved exclusively by binding arbitration as described herein, except that: (i) You may assert Claims in a small claims court in the Fiji Islands if Your Claims meet the court's jurisdictional requirements; and (ii) either party may pursue Claims and relief in a court of competent jurisdiction regarding the validity and/or infringement of a party's intellectual property rights.

Arbitration ACT Fiji (CAP.38) :

1. If no other mode of reference is provided, the reference shall be to a single arbitrator.

2. If the reference is to two arbitrators, the two arbitrators may appoint an umpire at any time within the period during which they have power to make an award.

3. The arbitrators shall make their award in writing within three months after entering on the reference, or after having been called on to act by notice in writing from any party to the submission, or on or before any later day to which the arbitrators, by any writing signed by them, may, from time to time, extend the time for making the award.

4. If the arbitrators have allowed their time or extended time to expire without making an award, or have delivered to any party to the submission or to the umpire, a notice in writing staling that they cannot agree, the umpire may forthwith enter on the reference in lieu of the arbitrators.

5. The umpire shall make his award within one month after the original or extended time appointed for making the award of the arbitrators has expired, or on or before any later day to which the umpire, by any writing signed by him, may, from time to time, extend the time for making his award.

6. The parties to the reference, and all persons claiming through them respectively, shall, subject to the provisions of any law for the time being in force, submit to be examined by the arbitrators or umpire on oath or affirmation in relation to the matters in dispute, and shall, subject as aforesaid, produce before the arbitrators or umpire all books, deeds, papers, accounts, writings and documents within their possession or power respectively which may be required or called for, and do all other things which, during the proceedings on the reference, the arbitrators or umpire may require.

7. The witnesses on the reference shall, if the arbitrators or umpire think fit, be examined on oath.

8. The award to be made by the arbitrators or umpire shall be final and binding on the parties and the persons claiming under them respectively.

9. The costs of the reference and award shall be in the discretion of the arbitrators or umpire who may direct to and by whom, and in what manner, those costs or any part thereof shall be paid, and may tax or settle the amount of costs to be so paid or any part thereof, and may award costs to be paid as between solicitor and client.

Confidentiality. You and We shall keep confidential any information exchanged during the arbitration as well as the decision of the arbitrator made with respect to any Claim(s) arbitrated under this Arbitration Provision and, with the exception of disclosure to Your or Our attorneys, accountants, auditors, and other legal or financial advisors, neither party shall disclose such information or decision to any other person unless required to do so by law.

Use of Software and Tools

Ground Wire Computers may need to download and/or run software on Your Device to help diagnose and resolve Your technology problem. Ground Wire Computers uses several types of software: the first type provides Device system information to Ground Wire Computers which helps Us diagnose and resolve Your technology problem, the second type allows Ground Wire Computers to remotely control Your Device and modify its settings or software, and the third type generally consists of utilities and other tools to improve Device performance and help resolve Your technology problem.
You acknowledge and agree that use of all Ground Wire Computers software and third party software and tools accessed, downloaded or otherwise provided or made available with the Services (collectively "Software") are subject to the license agreements that may appear or be referenced when You access or download the Software. You may not access, download or use any Software without agreeing to the terms and conditions of the license agreements without modification. You agree that We may download and utilize Software from third party Web sites and accept any applicable license agreements on Your behalf. You acknowledge and agree that We may download and install trial versions of Software that will expire and cease to function after a certain period of time (usually thirty days) unless You purchase a license to continue using such Software. You may use the Ground Wire Computers software only in connection with the Services and for no other purpose. You agree that We may, but are not obligated to, remove any Software downloaded to Your Device during the Services after We have completed or terminated the Services.


Registration, Passwords and Security

In order to use certain Software or Services, We may require that You register. During the registration process, You may be asked to designate, or We may designate for You, a user name and password. You are responsible for maintaining the confidentiality of any password or account information You receive from Ground Wire Computers, and are responsible for all activities that occur using that password or other account information. You must provide complete and accurate identification, contact, and other information required as part of the registration process. You must notify Ground Wire Computers immediately upon learning of any unauthorized disclosure or use of Your password or other account information. Ground Wire Computers has no liability for any unauthorized use of the Services under Your account or on Your Device.

On site Equipment , Installations , Lease of Equipment

Ground Wire Computers may provide , or Lease equipment to you . You as a customer make should safe guard any lease equipment provided by us .Any damage to the equipment by customer or unstable power should be replaced by the customer or monetize Value is to be paid.

• Ground wire computers has the has the right to remove the lease equipment any time of any breach of terms .
• Ground wire computers can replace or upgrade the equipment if we believe there is a flaw or not fit for your business requirements
• Ground wire computers is responsible for all software on their lease equipment and belongs to Ground wire , Unless provided by you, Client data is regards as your property and will be give or transfer were necessary .
• Client should provide the proper power and backup devices to the leased equipment where applicable , such as client UPS , Internet, surge protector
• Damaged done by the hardware break down itself will be replaced by ground wire computers at no charge .
• You should not alter any of Ground Wire Computers Lease Equipment they are bound by a Service term which we will service them Free for you if problem arise.

Ground Wire computers computers may provide a good terms agreement , Item on lease free of charge for the period of 3 days until you as a customer find a replaced or suitable equipment. and above security and assurance are been take by you as a customer .

Replacement Parts

Same day part delivery and replacement if available national by our supplier or partners .

8:00 to 17:00 during the standard business week of the country where the equipment is registered with Ground Wire computers , excluding any nationally-recognized holidays in that location.

Next business day delivery of parts.
Parts will be shipped once the troubleshooting steps deemed necessary by Ground Wire computers have been completed, and Ground Wire computers has determined that a part replacement is required.

Parts must ship by 14:30 ( FJT ) to arrive the next business day / Delivery time can be not be promised
Expedited delivery may also be provided at an associated cost or over night shipping or express shipping internationally .

Ground Wire Computers Property theft or Loss

You as a customer take full responsibility for the damage to Ground Wire computers assert on your property while we work on your site or business , we do take full responsibilty for our asserts on your property or business , but some busy places asserts do tend to get stolen or due to theft. Ground wire computers does use the Locks for the movable equipment, laptops , projectors , LCD ,label printers.

Items to be covered by the customers

• Motor vehicle damage or stolen on customers private property apart from public parking and road .
• Laptop , Computers, LCD , TV and Testing equipment , Placed in Reception area or busy access area.
• Tools and misc. items are not be covered
• Mobile Phones, Radio Telephone items are not to be covered
• Support Personnels , Personal Accessories are not to be covered

Website Prices

Ground Wire Computers reserves the right to have a separate Online Price for products and services which is only required to be paid in full by credit card or online payment facility provided by the Ground Wire computers or the payment methods. These Services are online and for promotional material for business and you as a a online customer has to fully comply with the online payment terms. Ground Wire Computers commits in bring the Tropical Island of Fiji to E-commerce business and fully complies with ICT growth for the country .Ground Wire Computers Online Prices are in NZD Dollar or equivalent to the local currency , separate online are 25% special then a actual offline rate.

Fees and Payment

The applicable fees for the Services You order may be quoted on the telephone and/or may be available on the Site or via E-mail. The fee for the Services will be charged directly on Your credit card or your account and You agree to pay the charges applicable to Your selected Services, as well as any applicable taxes.
For Managed Services, the applicable fees will depend on the type of subscription that You purchase, and the duration of the subscription. Unless You have purchased a special or trial offer Subscription Service that specifically provides otherwise, a one time set-up fee applies to all Managed Services. For Personal and Business Subscriptions, the minimum subscription duration is six (6) months.

Unless You have purchased a special or trial offer Subscription Service that specifically provides other terms for cancellation and/or refund, You may cancel any Subscription Service within five (5) days following Your purchase of the Subscription Service, by contacting Ground Wire Computers. Otherwise, the fees for the Subscription Service are not refundable.

By authorizing Us to charge Your credit card or your account for Your Subscription Service, You further authorize Ground Wire Computers to continue to charge Your credit card or your account (or a replacement card, if the credit-issuing entity informs Ground Wire Computers that a replacement card has been issued) for all fees associated with the Service, including renewals. You must contact Ground Wire Computers if You do not wish to renew Your Subscription Service; if You do not contact Ground Wire Computers, the Subscription Service that You selected will automatically renew for the same subscription duration that You initially selected, at Ground Wire Computers's then-applicable fees.

Service Availability and Limitations

The Services may not always be available in Your time zone or geographic location. The Services may not always be available due to system maintenance or Internet service disruptions.

In order to obtain Subscription Services, You must at all times have current and functional antivirus software in place and running on Your Device. Failure to maintain such software may result in additional charges and fees. In order to purchase Subscription Services, Your covered Device(s) must be virus free (as determined by Us) at the time that You purchase the Subscription Service. If We determine that Your Device is infected by a virus, We may require that You purchase a Service to clean Your Device prior to obtaining Subscription Services.

Ground Wire Computers reserves the right to terminate Your Subscription Service, upon notice, if Ground Wire Computers determines, in its sole business judgment, that Your Subscription Service is being used (a) fraudulently, (b) maliciously, (c) by any person other than You, (d) for any Device other than a registered system, (e) unreasonably, or (f) in excess of five (5) completed, in-scope Service incidents per any ninety (90) day period. In the event that Your Subscription Service is terminated, Ground Wire Computers will refund to You a pro rata portion of any fees that You have prepaid for the Subscription Services. Subscription Services may be subject to additional requirements, limitations, and restrictions depending on the subscription level You purchased. Please refer to the Site for information about those restrictions.

Other Agreement

Ground Wire Computers Has a similar Trade agreement on the work order books and other printed material or copy will be e-mailed directly on upon provided , Please read those agreement as well we always require work order forms to be signed and similar terms on this site applies to the work order forms as well. If your require to read the Service book agreement before requesting Service from us , Please e-mail us for a copy to be e-mailed.

Use of the Services

Your use of the Services is only for Your personal and internal business purposes on Your technology, and not for commercial use, including resale or transfer to others. You may not sell, lease or rent access to or use of the Services. You may not allow manufacturers, suppliers or vendors of Your technology, or providers of services relating to such technology, to access or use the Services.
You may not use, download or copy any information, data, text, photographs, graphics, video, or other materials provided with the Services ("Content") unless: (1) You use the Content solely for personal, informational and non-commercial purposes; (2) Ground Wire Computers's trademarks and copyright symbol and statement set forth on each page of the Site appears on each downloaded or copied page; and (3) no modifications are made to any Content. The rights granted to You in connection with the Services constitute a license and not a transfer of title. Ground Wire Computers reserves the right to revoke the authorization to view, download and print the Content available on the Site at any time, and any such use shall be discontinued immediately upon notice from Ground Wire Computers. Except as expressly provided herein, You may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any Content from the Services in whole or in part without the prior written permission of Ground Wire Computers. Any rights not expressly granted herein are reserved by Ground Wire Computers .

Modifications to the Services

We reserve the right, for any reason, in Our sole discretion and without notice to You, to modify, terminate, change, suspend or discontinue any and all aspects of the Services, including Content, Software, features and/or hours of availability, and We will not be liable to You or to any third party for doing so.

Security

While We use reasonable security measures to deliver the Services, You understand and acknowledge that no data transmission over the Internet can be guaranteed to be 100% secure and in any event We cannot guarantee that any personal information You submit to Us will be free from unauthorized intrusion.

Proprietary Rights

Ground Wire Computers respects the proprietary rights of software and hardware manufacturers and will not install or support unlicensed materials. The Services, and the Software and Content provided with the Services, are protected by law including copyright, trademark, service mark, patent or other proprietary rights and laws. Ground Wire Computers is the copyright owner or licensee of the Services, Software, and Content, unless otherwise indicated. If You make use of the Services, Software or Content, other than as expressly provided herein, You may violate copyright and other laws of the Fiji Islands, other countries, as well as applicable state laws and may be subject to liability for such unauthorized use. We do not grant any license or other authorization to any user of Our trademarks, registered trademarks, service marks, other copyrightable material, patents or any other intellectual property by including them with the Services.

Links from and to the Site

This Site may contain hyper links to Web sites that are not controlled by Ground Wire Computers. Ground Wire Computers is not responsible for and does not endorse or accept any responsibility over the contents or use of these Web sites, including, without limitation, the accuracy or reliability of any information, data, opinions, advice or statements made on these Web sites.

You may not provide any type of link to the Site without the express written permission of Ground Wire Computers. We reserve the right, however, to deny any request or rescind any permission granted by Us to link through such other type of link, and to require termination of any such link to the Site, at Our discretion at any time

Dealings with Third Parties

In the course of delivering the Services to You, We may refer You to third parties, or the websites of third parties, that offer products and/or services that may facilitate the resolution of Your Device support issues or otherwise be of potential assistance to You. These third parties and/or their websites may also be linked and/or displayed on the Site. Although We may link or otherwise refer You to such products and services offered by third parties, unless expressly stated to the contrary, such references, links and/or displays in no way mean, imply, suggest or constitute any evaluation or approval by Us of those merchants or their products or services. We are not responsible in any way for any other Web sites, products, services or information. Your dealings with other entities promoted on or through the Services, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such other entity. You agree that Ground Wire Computers shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the promotion of such other entities on the Services. Likewise, any third parties that may refer You to the Services have no responsibility or liability for the Services provided by Ground Wire Computers.

TERMINATION

GROUND WIRE COMPUTERS RESERVES THE RIGHT TO CEASE PROVIDING THE SERVICES FOR ANY REASON AT ANY TIME AND INSTEAD, AS YOUR SOLE AND EXCLUSIVE REMEDY, REFUND THE FEES PAID FOR THE APPLICABLE SERVICES FOR THE TIME PERIOD, IF ANY, AFTER TERMINATION OF THE SERVICES. IF YOU BREACH THE TERMS NO REFUND WILL BE PROVIDED. OTHER THAN PROVIDING A REFUND WHEN WE TERMINATE FOR OUR CONVENIENCE, GROUND WIRE COMPUTERS WILL NOT BE LIABLE TO YOU OR ANY THIRD-PARTY FOR TERMINATION OF THE SERVICES FOR ANY REASON. YOU ACKNOWLEDGE AND AGREE THAT UPON TERMINATION GROUND WIRE COMPUTERS MAY IMMEDIATELY DEACTIVATE OR DELETE YOUR USER ACCOUNT AND ALL RELATED INFORMATION AND FILES IN YOUR USER ACCOUNT AND/OR BAR ANY FURTHER ACCESS TO THE SERVICES.

NOTIFYING AN INFRINGEMENT OF COPYRIGHT

If you believe that your work has been copied in any way that infringes your intellectual property rights, please do notify Ground Wire at the following address:

Infringement of copyright
P.O BOX 1373,
Nadi ,
Fiji Islands .


Please ensure that your notice contains an unambiguous description of the offending content and item posted along with your contact details and details that will establish that you are or you are acting on behalf of the bona fide copyright owner and have the legal right to do so. Ground Wire Computers will only remove material at a third party's request where the legitimate copyright owner€™s bona fides has been established to Ground Wire Computers€™s satisfaction.

Governing Law

The substantive laws of the Fiji Islands , without reference to any conflicts of law principles that would require the application of the laws of any other jurisdiction, shall govern these Terms. International Sale of Goods will not apply to this Agreement.

Electronic Communications

The information communicated on this Site constitutes an electronic communication. When You communicate with Us through the Site or other forms of electronic media, such as e-mail, You are communicating with Us electronically. You agree that Ground Wire Computers, on behalf of itself and others who may be involved with delivering the Services (as applicable), may communicate electronically by e-mail and/or may make communications available to You by posting them on the Site, and that such communications, as well as notices, disclosures, agreements and other communications that We provide to You electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by Us.
Notices and communications to Ground Wire computers must be sent to the applicable address given in these Terms or to support@groundwirecomputers.com.

General Information

This version of the Terms is effective as of October 1, 2010. The Terms together with the Privacy Policy and any applicable license agreements constitute the entire agreement between You and Ground Wire Computers and govern Your use of the Services, superseding any prior or contemporaneous agreements between You and Ground Wire Computers . The failure of Ground Wire Computers to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties" intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect. You may not assign the Terms or any of Your rights or obligations under the Terms without Ground Wire Computers 's express written consent. The Terms inure to the benefit of Ground Wire Computers 's successors, assigns and licensees. The section titles in the Terms are for convenience only and have no legal or contractual effect.


I HAVE READ THIS AGREEMENT AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE


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